Using Reuters Messaging from Linux

It is possible to use Reuters Messaging from Linux and it is actually very easy with a few pointers. I need to add the standard disclaimer at this point that this website and what follows is in no way endorsed by Thomson Reuters, Microsoft, Ubuntu or any other maker of the applications used and that you follow at your own risk.

The first thing to realize is that it is not, at least currently, possible to log into the Reuters Messaging network using the default Empathy Instant Messaging client installed with recent versions of Gnome and  Ubuntu 10.04 and later. Instead you will need to install Pidgin, which given its versatility, cross platform capabilities and large amount of available plug-ins is a really useful instant messaging client. You will also need to install the Pidgin SIPE Plug-in for OCS as the solid implementation of the SIPE plug-in by Anibal Avelar and all is what really makes this possible. Both can be downloaded from those links but the easiest way on Ubuntu is to just go to the software repository and install them that way.

Applications -> Ubuntu Software Center    Search for Pidgin and Install

Search for Pidgin SIPE and install

Applications -> Internet -> Pidgin Internet Messenger

What follows would actually work from Windows as well as Pidgin is cross platform but I am assuming most people would be using the official Thomson Reuters Messaging client rather than Pidgin on Windows so I will stick to using Ubuntu Linux for the explanation. When setting up your new Pidgin account for Reuters messaging the Protocol should be Office Communicator, which will only be available if the Pidgin SIPE plug-in for OCS is already installed. In my case Username needed to have the  E-mail address modified to change the @ to a . and add at the end like this You should have been given this info when you received your Reuters IM account but if not you can check on a working Windows version of RM by looking at Tools -> Preferences -> Connectivity and then unchecking Use the simple login screen. Login is straight forward E-mail address and your Password is the password they gave you for Reuters Messaging (not your Windows login). If you don’t have your password you will need to have it reset and sent to you.

Accounts -> Manage Accounts -> Add

Server[:Port] should be either  your corporate Reuters proxy or for an external connection Connection type must be SSL/TLS. Do not select Kerberos but do select Single Sign-On.

your corporate reuters proxyy

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  1. #1 by Hem on August 11, 2010 - 3:07 am


    My TR Alumni ID is

    I tried the above method, but i dont know if it is sucessful or not.

    Were you able to see all your online contacts on the list. I couldnt.

  2. #2 by James Sullivan on August 16, 2010 - 7:17 am

    Yes, if it is working you should definitely be able to see your online contacts in the list. You have confirmed your ID works on Windows with the standard Thomson Reuters client?

  3. #3 by Hem on September 3, 2010 - 7:09 pm

    James, Thanks a lot. I figured it out and it works now.

  4. #4 by Eden on January 7, 2011 - 8:24 am

    This is awesome! Thanks so much for writing this up. I am now able to speak to my colleagues from my home Ubuntu machine.

  5. #5 by Hem Panicker on January 11, 2011 - 4:53 am

    Alumini users please use the following under login options

    User Name:

  6. #6 by Uri Shohet on November 4, 2011 - 5:39 am

    “… it is not, at least currently, possible to log into the Reuters Messaging network using the default Empathy Instant Messaging client installed with recent versions of Gnome and Ubuntu 10.04 and later.”

    You have to install telepathy-haze – a bridge between empathy and pidgin:
    sudo apt-get install telepathy-haze

    Then create a new account and choose sipe in the Protocol. I had trouble connecting, until I disabled Single Sign On (Sso checkbox)

  7. #7 by pavan on March 19, 2013 - 5:21 am

    i was working with TR, want to use RM can any one help me how to reuse?

  8. #8 by Franck MIKULECZ on November 4, 2013 - 3:17 am

    Hi Guys,
    Works beautifully for me too EXCEPT the Reuters chats rooms !
    I would give my weekly chocolate away for finding a fix…
    There is this Group Chat Proxy setting, but I can’t manage to find how.

    Thank you for ideas or info.

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